FAQs

About The Meals

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Are you HMA certified?

No, we're not HMA certified yet. We are in the process of getting our certification.
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Can the meals be refrigerated / frozen?

Yes, the meals can be refrigerated or frozen.


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Do you accommodate allergies?

As we expand our menu, we will have special accommodation for those with allergies. Please subscribe to our newsletter to be notified of when we start taking special requests.


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Do you have family sized meals?

Yes we provide two portion sizes: Individual and Family. Family size portion is enough for 2 adults and 2 kids.


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How do I heat my meals?

All of our meal containers are microwave-safe and BPA-free. Open a corner of the lid and microwave for desired minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference.


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How long does the food last?

We recommend consuming the meals during the week you receive them. In addition, some meals can be frozen to extend the shelf-life.


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Is your meat Halal?

Yes, we only source our meat that is hand-slaughtered halal. We are in the process of obtaining our halal certification as well over the next few weeks.


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Delivery & Shipping

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How will my meals arrive?

Your meals will arrive in individual microwaveable plastic containers. For School Lunches, they are delivered daily to participating schools prior to lunch.


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If I order today, will I receive the meal today as well?

No, we have fixed delivery days that we deliver on.

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What is your delivery area?

We deliver across Toronto, Mississauga, Brampton, Milton, Markham, Vaughan, Richmond Hill, Aurora, Pickering, Whitby, Ajax, Oshawa, Oakville, Kitchener, Waterloo, Guelph, Hamilton, Burlington check our website for updates as we expand our area.


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When will the meals be delivered?

  • Greater Toronto Area - Tuesdays between 5pm to 9pm 
  • Kitchener/Waterloo/Guelph - Wednesdays 5pm to 9pm
  • Oakville/Hamilton/Burlington - Wednesdays 5pm to 9pm


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How Does It Work?

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Do you only deliver ingredients or are the meals pre-cooked?

We deliver fully cooked meals.

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How many meals can I order in a week?

 You can order minimum of 3 meals per week.

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How will the process work?


  1. Select the Meal Plan you want to subscribe from our Subscription Plan section. Our Mix and Match Meal Plan is the most popular. 
  2. Select the portion Size. We have Individual and Family sizes. 
  3. Select the Number of Meals per Week that you'd like to order. Price is based on the portion size and the number of meals you choose. 
  4. Select the Number of Weeks of Subscription.
  5. Click on Select Choices button to select the items you want to order for the first week. You can change this selection every week of your subscription from your account. 
  6. Select the menu items and complete the checkout process. 
  7. Your food will be delivered on Tuesdays (GTA) or Wednesdays (Kitchener/Waterloo/Guelph) between 5pm to 9pm. 
  8. You will receive a text message informing when the driver is on the way.
  9. Every week you can go into your account and select different menu items.


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d

Is the food delivered frozen?

The food is Delivered freshly made on the day of the delivery, delivered straight to your home. 

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d

When is the order deadline?

The deadline for ordering each week is Midnight on Saturday to receive order on the next delivery day for your specific area.

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When is your new menu posted?

Our menu changes every two weeks and is posted on the Thursday prior to the delivery week.
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Meal Plans & Pricing

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Do you cater to vegetarians?

We will develop vegetarian and vegan meal plans over the coming weeks. Please subscribe to our mailing list and you will be notified of new additions.


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My Subscription

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Can I cancel my subscription?

You can cancel your subscription anytime before Saturday 8pm to avoid getting charged for next week. There is no cancellation fee or penalty.


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Will the meals be the same every order?

You have the option to select different items every week. In addition, our menu changes every two to three weeks to give you a variety of menu options.

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Packaging & Recycling

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Where do you prepare the meals?

We have a commercial kitchen in Toronto where we prepare and package all our meals.

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Payment & Promotion

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How do I pay for my meals?

Our online store allows you to select the meal plan you require and pay using a credit card. For subscriptions, you will be billed on a weekly basis and the amount will be charged to your credit card.


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