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FAQs

About The Meals

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Can the meals be refrigerated / frozen?

Yes, the meals can be refrigerated or frozen.


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d

Do you accommodate allergies?

As we expand our menu, we will have special accommodation for those with allergies. Please subscribe to our newsletter to be notified of when we start taking special requests.


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d

Do you have family sized meals?

Yes we provide two portion sizes: Individual and Family. Family size portion has 4 containers and is enough for 2 adults and 2 kids.


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d

Do you have Halal certification?

Yes we are certified Halal by Halal Monitoring Authority (HMA).
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d

How do I heat my meals?

All of our meal containers are microwave-safe and BPA-free. Open a corner of the lid and microwave for desired minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference.


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d

How long does the food last?

We recommend consuming the meals during the week you receive them. In addition, some meals can be frozen to extend the shelf-life.


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d

Is your meat Halal?

Yes, we only source our meat that is hand-zabiha halal. We are certified by Halal Monitoring Authority (HMA).


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Delivery & Shipping

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Do I have to be home when the delivery arrives?

You do not have to be home for delivery. Driver will leave the package at the the door if you are not available. Packages are sent in insulated bags along with ice packs. We advice you to refrigerate it as soon as possible.


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d

How will my meals arrive?

Your meals will arrive in individual microwaveable plastic containers.

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d

If I order today, will I receive the meal today as well?

No, we have fixed delivery days that we deliver on. Our order deadline is Wednesday (midnight) every week.

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d

What is your delivery area?

CANADA

We deliver across Toronto, Mississauga, Brampton, Milton, Markham, Vaughan, Richmond Hill, Aurora, Pickering, Whitby, Ajax, Oshawa, Oakville, Kitchener, Waterloo, Guelph, Hamilton, Kingston, Burlington, Barrie, Cambridge, Thunder Bay, Sault Ste. Marie, Orillia, North Bay, Kenora, Peterborough, Timmins, St. Catharines, Windsor, London, Ottawa, check our website for updates as we expand our area.

USA

Atlanta (Georgia), Sandy Springs, Marietta, Norcross

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When will the meals be delivered?

        CANADA

  • Greater Toronto Area - Sundays between 11am to 6pm 
  • Kitchener/Waterloo/Guelph/London - Sundays 11am to 6pm
  • Oakville/Burlington - Sundays 11am to 6pm
  • Rest of Ontario (including Ottawa) - Tuesdays

USA

Atlanta (Georgia) and surrounding areas -Tuesdays between 3pm to 8pm 


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How Does It Work?

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Do you only deliver ingredients or are the meals pre-cooked?

We deliver fully cooked meals in ready to eat microwaveable containers.

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d

How many meals can I order in a week?

 You can order minimum of 5 meals per week.

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d

How will the process work?


  1. Select the Meal Plan you want to subscribe from our Subscription Plan section. Our Mix and Match Meal Plan is the most popular. US customers, please select HalalMeals Atlanta Plan.
  2. Select the portion Size. We have Individual and Family sizes. 
  3. Select the Number of Meals per Week that you'd like to order. Price is based on the portion size and the number of meals you choose. 
  4. Select the Number of Weeks of Subscription.
  5. Click on Select Choices button to select the items you want to order for the first week. You can change this selection every week of your subscription from your account. 
  6. Select the menu items and complete the checkout process. 
  7. For Canadian customers, your food will be delivered on Sundays (GTA/Kitchener/Waterloo/Guelph/London/Burlington) or Tuesdays (Outer GTA) between 11am to 5pm. For US customers, your food will be delivered on Tuesdays between 3 pm to 8 pm.
  8. You will receive a text message informing when the driver is on the way.
  9. Every week you can go into your account and select different menu items.


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d

Is the food delivered frozen?

The food is Delivered freshly made on the day of the delivery, delivered straight to your home. 

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d

When is the order deadline?

The deadline for ordering each week is Midnight on Wednesday to receive order on the next delivery day for your specific area.

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d

When is your new menu posted?

Our menu changes every two weeks and is changed over the weekend prior to the delivery week. 
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Meal Plans & Pricing

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Do you cater to vegetarians?

We will develop vegetarian and vegan meal plans over the coming months. Please subscribe to our mailing list and you will be notified of new additions.


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My Subscription

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Can I cancel my subscription?

You can cancel your subscription anytime before Saturday 8pm to avoid getting charged for next week. There is no cancellation fee or penalty.


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d

Will the meals be the same every order?

You have the option to select different items every week. In addition, our menu changes every two to three weeks to give you a variety of menu options.

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Packaging & Recycling

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Where do you prepare the meals?

CANADA

We have a commercial kitchen in Toronto where we prepare and package all our meals.

USA

We have a commercial kitchen in Atlanta (Georgia) where we prepare and package all our meals.

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Payment & Promotion

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How do I pay for my meals?

Our online store allows you to select the meal plan you require and pay using a credit card. For subscriptions, you will be billed on a weekly basis and the amount will be charged to your credit card.


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