Order 8 or more meals, get FREE shipping! 🚚

Frequently Asked Questions

If you don't find an answer, chat with us!

About the Meals

Do the meals come already prepared? + Yes, the meals come already prepared.
Can the meals be refrigerated? + Yes, the meals can be refrigerated for one week. They should be frozen for anything longer than 1 week.
How long does the food last? + We recommend consuming the meals during the week you receive them. In addition, some meals can be frozen to extend the shelf-life.
How many meals can I order in a week? + You can order a minimum of 5 meals per week.
Do you cater to vegetarians? + We will develop vegetarian and vegan meal plans over the coming weeks. Please subscribe to our mailing list and you will be notified of new additions.
Is your meat Halal? + Yes, we only source our meat that is hand-slaughtered halal. We are certified halal by HMA.
Are you HMA CERTIFIED? + We are HMA certified. You can find us at https://hmacanada.org/halalmeals-ca
Do you accommodate allergies? + We have special accommodation for those with nut allergies. Please email us with your order number and special instructions by Monday midnight, so we could accommodate your request.
Do you have family sized meals? + Yes we provide two portion sizes: Individual and Family. Family size portion is enough for 4 adults.
How do I heat my meals? + All of our meal containers are microwave-safe and BPA-free. Open a corner of the lid and microwave for desired minutes (if your meal contains any sauce containers, remove those before heating). You may have to stir in-between for even heating. Heating time will vary depending on the power of your appliance and personal preference.
Will the meals be the same every order? + No, we have a rotating menu. Our menu changes every two weeks to give you a variety of menu options.
When is your new menu posted? + The new menu for the following week is posted on Wednesdays.
Where do you prepare your meals? + Our meals are prepared and packed at a commercial kitchen located in Toronto.

Placing Orders

How does the process work? +
  1. Select the Meal Plan you want to order from. Our Mix and Match Meal Plan is the most popular.
  2. Select the portion size. We have Individual and Family sizes.
  3. Select the Number of Meals per Week that you'd like to order. Price is based on the portion size and the number of meals you choose.
  4. Select the Number of Weeks of Subscription.
  5. Click on the Select Menu Options button to select the items you want to order for the first week. You can change this selection every week of your subscription from your account. The order is updated automatically, based on your previous selection if the menu changes and no selection is made by you.
  6. Select the menu items and complete the checkout process.
  7. Your food will be delivered on the scheduled delivery day. The delivery date will be sent in the Order Confirmation email.
  8. You will receive a text message with a tracking link when the driver is on the way.
How do I pay for my meals? + Our online store allows you to select the meal plan you require and pay using a credit card. For subscriptions, you will be billed on a weekly basis and the amount will be charged to your credit card.
When is the order deadline? + The deadline for ordering each week is by Monday midnight to receive orders on the next delivery day for your specific area.
Can I cancel my subscription? + You can cancel your subscription anytime before Monday midnight to avoid getting charged for next week. There is no cancellation fee or penalty.

Shipping & Delivery

Do you ship the food? + Yes, we ship our meals throughout Ontario. We will be expanding the service to major cities across Canada and USA over the coming months. Please email us if you would like us to come to your city.
If I order today, will I receive the meal today as well? + No, if you order today you will receive it on the upcoming delivery date. Not on the day that you ordered
When will the meals be delivered? + Deliveries are made once a week. Here’s a schedule of when to expect your delivery:
  • Sundays - Greater Toronto Area (Including London, Kitchener, Waterloo, Guelph, Hamilton)
  • Mondays - Greater Ottawa Area/Kingston/Trenton/Brockville/Belleville
  • Tuesday (Wednesdays on long weekends) - Rest of Ontario
How will my meals arrive? + Your meals will arrive in individual microwavable plastic containers packed in insulated bags along with ice packs.
How far do you deliver? + We deliver across Ontario.
Do I have to be home when the order arrives? + You do not have to be home for delivery. Driver will leave the package at the door if you are not available, if he can access your building and your apartment/unit door. You are requested to provide your complete address including buzzer code (if any) so that the driver is able to access your building.
Can I cancel my subscription? + You can cancel your subscription anytime before Monday midnight to avoid getting charged for next week. There is no cancellation fee or penalty.